الصفحة الرئيسية

Frequently asked questions

We at Moataz Designs are committed to your satisfaction. If you are not completely satisfied with your purchase, we will be happy to accept a return for a full refund, following the guidelines below.

What can be returned:

Items that are damaged or have defective workmanship.

Timeline for Returns:

You must return your items within 14 days of receiving your order.

It is important to note that your package must reach us within this 14-day window.

Return Conditions:

Items must be returned in their original packaging to be accepted.

You must contact us by email at support@moatazdesigns.com within a week of receiving your order to initiate a return.

In your email, please include your purchase number, the name of the item you are returning, and the reason for your return.

Please note that it may take 4-7 business days for your return to be delivered back to us.

Items that cannot be returned:

Items that are on sale.

Items that have been damaged or worn after purchase.

If you have any questions about our return policy, please do not hesitate to contact us at support@moatazdesigns.com

We will work quickly to ship your order as soon as possible. it takes from 6 to 10 days

Moataz Designs: Silver Jewelry Made with Love in Egypt

Moataz Designs started in 2015 with a big idea: beautiful silver jewelry you’d love to wear every day. We’re all about making jewelry that goes beyond sparkle – it’s about finding special pieces that become your go-to favorites.

Since then, we’ve grown into a friendly team here at Moataz Designs, and we put all our love into every piece we create. Here’s the coolest part: all our jewelry is handmade right here in Egypt!

We think tradition is pretty amazing. Our talented jewelry makers use skills passed down for ages, so you know you’re getting top quality and amazing craftsmanship in every detail. It’s not just about making jewelry, it’s about keeping this beautiful tradition alive.

So, if you’re looking for a statement piece to turn heads or a bracelet for everyday wear, we’ve got you covered! We design more than just jewelry, we design little pieces of art with a story. We hope our creations become a loved part of your story too, a reminder of timeless beauty and the magic of handmade goodness.

حساب

الصفحة الرئيسية

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Frequently asked questions